Last updated: 10/12/2025
No restocking fees will be applied.
Contact: contact@farceettrap-shop.com
Address: 5, Impasse de la Colombette, Office 3, Toulouse Occitanie 31000, France
ATTENTION: Please do not return your purchase until we have provided you with the return address.
Return an item:
Our policy lasts 14 days after you receive your order. If 14 days have passed since you received your package, we unfortunately cannot offer you a refund or exchange.
We accept returns for both defective and non-defective products. However, we only accept products that are unopened, in their original packaging, or that have never been used.
Several types of products cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept intimate products, hazardous materials, or flammable liquids or gases.
Other items that cannot be returned:
Gift cards
To make a return, you must provide us with a receipt or proof of purchase.
Please do not return your purchase until we have provided you with the return address.
Return shipping costs are your responsibility.
Return Procedure:
To initiate a return, please contact us at the following email address: contact@farceetattrape-shop.com
Please structure your email as follows:
Object Order #0000 Return
Email body :
- Order email: [Insert your email]
- Reason for return: [Describe the reason]
- Photo of the products received: [Attach a photo]
For any further questions regarding returns, please feel free to contact us here: contact@farceetattrape-shop.com
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm receipt. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2 days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps you still haven't received your refund, please contact us at contact@farceetattrape-shop.com .
Exchanges (if applicable)
We accept exchanges. Email us at contact@farceetattrape-shop.com .
Gifts
If the returned item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be emailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift giver and they will be notified that you returned the item.
Shipping
To return a product, send us an email to contact@farceetattrape-shop.com .
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Disputes:
In case of a dispute, we advise you to start by contacting our customer service department in order to find an amicable resolution.
If no solution is reached, mediation remains a possible option, in accordance with applicable regulations.
In accordance with Article L. 612-1 of the Consumer Code, the consumer, subject to Article L.152-2 of the Consumer Code, has the option of submitting a request for amicable resolution through mediation, within a period of less than one year from his written complaint to the professional.
Here is an excerpt from our General Terms and Conditions of Sale regarding returns:
ARTICLE 11 – PRODUCT AVAILABILITY – REFUNDS – TERMINATION
Except in cases of force majeure or during periods when the online store is closed, which will be clearly announced on the website's homepage, shipping times will be, subject to stock availability, as indicated below. Shipping times begin from the order registration date shown on the order confirmation email.
For deliveries, they are processed within 3 days from Monday to Friday, after receipt of the confirmation email.
In mainland France, delivery times via La Poste are 5 to 7 days from Monday to Friday.
For more information, click on this link: Shipping policy .
In the event of failure to meet the agreed delivery date or deadline, the buyer must, before terminating the contract, give the seller notice to perform within a reasonable additional period.
If the contract is not executed by the expiry of this new period, the buyer may freely terminate the contract.
The buyer must complete these successive formalities by registered letter with acknowledgment of receipt or by a written document on another durable medium.
The contract will be considered terminated upon receipt by the seller of the letter or written notice informing him of this termination, unless the professional has performed in the meantime.
The buyer may, however, immediately terminate the contract if the dates or deadlines mentioned above constitute an essential condition of the contract for him.
In this case, when the contract is terminated, the seller is required to reimburse the buyer for all sums paid, at the latest within fourteen days following the date on which the contract was terminated.
If the ordered product is unavailable, the buyer will be informed as soon as possible and will have the option to cancel their order. The buyer will then have the choice of requesting either a refund of the sums paid within fourteen days of payment, or an exchange of the product.
The buyer can return their products within fourteen days of the purchase date for a full refund.
The product must be in its original condition, unused, undamaged and unopened.
The refund will only cover the cost of the product, not the shipping costs.
ARTICLE 12 – DELIVERY TERMS
Delivery is defined as the transfer of physical possession or control of the goods to the consumer. Ordered products are delivered according to the terms and within the timeframe specified above.
Products are delivered to the address provided by the buyer on the order form; the buyer is responsible for ensuring its accuracy. Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the buyer's expense. The buyer may request that the invoice be sent to the billing address instead of the delivery address by selecting the corresponding option on the order form.
If the buyer is absent on the day of delivery, the delivery person will leave a delivery notice in the mailbox, which will allow the package to be collected at the place and time indicated.
If, upon delivery, the original packaging is damaged, torn, or open, the buyer must check the condition of the items. If they are damaged, the buyer must refuse the package and note this on the delivery slip (package refused because it was open or damaged).
The buyer must indicate on the delivery note, in the form of handwritten reservations accompanied by their signature, any anomaly concerning the delivery (missing product compared to the delivery note, damaged package, broken products, etc.)
This verification is considered complete once the buyer, or a person authorized by them, has signed the delivery note. The buyer must then confirm these reservations to the carrier by registered mail within two business days of receiving the item(s) and send a copy of this letter by email to the address indicated in the website's legal notices.
If products need to be returned to the seller, a return request must be submitted to the seller within 14 days of delivery. Any claim made after this period will not be accepted. Product returns will only be accepted for products in their original condition (packaging, accessories, etc.).
ARTICLE 13 – DELIVERY ERRORS
The buyer must notify the seller of any delivery errors and/or non-conformity of the products in terms of type or quality compared to the order form, either on the day of delivery or at the latest on the first business day following delivery. Any claim made after this period will be rejected.
Complaints can be made by email to the following address: contact@farceetattrape-shop.com.
Any claim not made in accordance with the rules defined above and within the specified time limits will not be taken into account and will release the seller from all liability towards the buyer.
Upon receipt of the claim, the seller will assign an exchange number to the product(s) in question and communicate it to the buyer by email. A product exchange can only take place after the exchange number has been assigned.
In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, via Colissimo Recommandé (registered mail), to the following address: communicated by email from the seller .
The buyer is responsible for the return shipping costs.
ARTICLE 14 – PRODUCT WARRANTY
14-1 LEGAL GUARANTEE OF CONFORMITY
The seller guarantees the conformity of the goods sold to the contract, allowing the buyer to make a claim under the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code.
In the event of implementation of the legal guarantee of conformity, it is reminded that:
The buyer has a period of 2 years from the delivery of the goods to take action;
The buyer may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-17 of the Consumer Code;
The buyer does not have to provide proof of non-conformity of the goods during the 24 months in the case of new goods (6 months in the case of used goods), following delivery of the goods.
14-2 LEGAL WARRANTY AGAINST HIDDEN DEFECTS
In accordance with Articles 1641 et seq. of the French Civil Code, the seller is liable for hidden defects that may affect the sold property. It is the buyer's responsibility to prove that the defects existed at the time of sale and render the property unfit for its intended use. This warranty must be invoked within two years of the discovery of the defect.
The buyer may choose between rescinding the sale or obtaining a price reduction in accordance with Article 1644 of the Civil Code.
ARTICLE 15 – RIGHT OF WITHDRAWAL
APPLICATION OF THE RIGHT OF WITHDRAWAL
In accordance with the provisions of the Consumer Code, the buyer has a period of 14 days from the date of delivery of his order, to return any item which does not suit him and request an exchange or refund without penalty.
Returns must be made in their original and complete condition (packaging, accessories, instructions…) allowing them to be resold as new.
Damaged, soiled or incomplete products will not be accepted for return.
The right of withdrawal can be exercised online using the withdrawal form available on this website. In this case, an acknowledgement of receipt on a durable medium will be immediately sent to the buyer. Any other method of declaring withdrawal is also accepted, provided it is unambiguous and clearly expresses the intention to withdraw.
If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased will be refunded.
Return shipping costs are the responsibility of the buyer.
The exchange (subject to availability) or refund will be made within 2 days, and at the latest, within 14 days from the date of receipt by the seller of the products returned by the buyer under the conditions set out above.
EXCEPTIONS
According to Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for the following contracts:
supply of goods whose price depends on fluctuations in the financial market which are beyond the control of the professional and which may occur during the withdrawal period;
supply of goods made to the consumer's specifications or clearly personalized;
supplying goods liable to deteriorate or expire rapidly;
supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
supply of goods which, after delivery, are, by their nature, inseparably mixed with other articles;
supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on market fluctuations beyond the control of the professional;
maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;
supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;
supplying a newspaper, periodical or magazine, except for subscription contracts for these publications;
of the supply of digital content not supplied on a tangible medium where performance has begun after the consumer’s prior express consent and express waiver of their right of withdrawal.